FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What grade of plywood do you use?


We use premium 15 mm BC plywood as standard, sanded with 240 grit paper.




Couldn't I just go to the hardware store and put the same thing together for a fraction of the price?


You could, but to start with you wouldn't find our specialty grade plywood at your local hardware store. The real value however, is in the time and care we put into each piece. We don't take any shortcuts in production, we use a commercial wall saw to accurately cut each piece and meticulously glue and nail each join. We putty each nail hole afterwards to make sure it's clean & neat. Each creation is measured and assembled to perfection and designed to last a lifetime.




Can I request a different grade or style of plywood?


Our base grade is 15mm BC plywood, however we can absolutely cost and build for different thicknesses and higher grades of plywood. Get in touch with us for a custom quote!




Do you offer discounts for bulk purchases?


For QTY's over 5 units, get in touch with us and we''ll discuss bulk and shipping discounts.




What is the shipping/delivery ETA for standard items?


All items are handmade to order so please allow up to 10 business days inclusive of delivery to all major Australian cities. Custom order turnaround times may vary, we will happily discuss this with you when you place your order.




Can I see your products before I purchase them?


At this stage we don't have a Custom Plywood showroom, however we can put you in touch with one of our stockists so you can see our quality first hand!




Where are your products made?


All Custom Plywood Creations are hand crafted in our Melbourne workshop by a skilled team of artisans. All materials are of the highest quality and are ethically sourced. We believe in supporting local businesses and producing product designed to last.




What are the shipping costs for my order?


Shipping costs vary depending on the size of your order and your location. If you have specific shipping requirements please select this option at checkout and we can discuss and customise your shipping experience. All items are shipped in high quality protective packaging with professional and reliable freight providers.




Do you offer pick up options for my order?


If you are based in Melbourne, we have partnered with Quality Records + in Malvern to offer you in store collection. Your will receive an email notification when your order is ready to collect. Collection is available during business hours, 7 days a week.





Still don't have the answer you need?    get in touch... we'd love to help!

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